Effective date: 05th March 2024

Welcome to The Galaxy Work (“us”, “we”, or “our”). This Service Delivery Policy explains how our online subscription service works, including the activation and use of services provided through our website, thegalaxywork.com (the “Site”).

Subscription Activation

  • Immediate Access: Upon successful payment, your subscription to The Galaxy Work will be activated immediately. You will receive a confirmation email with details of your subscription.
  • Account Creation: If you do not already have an account, you will be prompted to create one during the subscription process. This account will give you access to all the features and services included in your subscription.

Accessing Services

  • Login Credentials: Use the email and password you provided during account creation to log in to the Site and access your subscription services.
  • Service Availability: Our services are available online 24/7. However, occasional maintenance or updates may require temporary downtime, which we will notify you of in advance whenever possible.

Subscription Management

  • Renewal and Cancellation: Your subscription will not be automatically renew at the end of each billing cycle unless you renew it. You can manage your subscription through your account settings on the Site.
  • Upgrades and Downgrades: You can upgrade or downgrade your subscription plan at any time through your account settings. Changes will take effect immediately, and any price adjustments will be reflected in your next billing cycle.

Support

  • Customer Support: If you encounter any issues with accessing or using your subscription, please contact our support team at [support@thegalaxywork.com].

Refunds

  • Refund Policy: Please refer to our [Refund Policy] page for detailed information on refunds. As a general rule, we do not offer refunds for subscription services once they have been activated.

Changes to This Policy

We may update our Service Delivery Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page.

Contact Us

If you have any questions about this Service Delivery Policy, please contact us: